MINISTRY OF INDUSTRY
TRADE & TOURISM

MINISTRY OF INDUSTRY
TRADE & TOURISM

FIJIAN HOSTS

FIJIAN HOSTS is a customer service programme aimed at improving the interactions of service providers with their customers, with a focus on the border front line agencies.

Since September 2012, the Ministry has worked in partnership with key tourism stakeholders including the eight (8) Nadi International Airport agencies listed below to improve and enhance interactions between border staff and visitors through trainings.

Fiji Airports Limited

Fiji Revenue and Customs Services

Department of Immigration

Air Terminal Services

Ministry of Health and Medical Services

Biosecurity Authority of Fiji

Airport Security (currently Wormald Fire and Security)

The Border Police,

In 2017, FIJIAN HOSTS has expanded to other audiences such as tourism stakeholders in the Micro, Small and Medium Enterprises (MSMEs) sector with trainings which were offered in conjunction with other Ministry led projects such as the Fiji International PGA Tournament. This included volunteers and tertiary students conducting the International Visitor Cruise Surveys.

The Ministry, in partnership with the Fiji Higher Education Commission, is also working towards including basic customer service content in the tertiary level curriculum.